FAQ
Frequently Asked Questions
3 Locations Serving Austin, Georgetown, Houston and Their Surrounding Areas
At Duct-X, we're committed to delivering top-tier service for all your air duct, chimney, dryer vent, and attic insulation needs. Our team of certified professionals is here to answer any questions you may have about our services, certifications, pricing, or process.
Our FAQ page provides detailed answers to common inquiries, ensuring you're informed every step of the way. If you can't find what you're looking for, don't hesitate to contact us — we’re always happy to help!
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Chimney Cleaning & Repair
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Is Chimney Cleaning Important?Yes! Chimney cleaning is important. It will keep the pathway of the smoke free and prevent chimney fires.
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How Often Should You Clean Your Chimney?Your chimney should be cleaned once a year before the burning season (spring & summer).
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What Benefits Does Chimney Cleaning Have?
- Prevents carbon monoxide poisoning.
- Prevents chimney fires.
- Prevents smoke from going the wrong direction.
- Increases lifespan of chimney.
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How Long Does Chimney Cleaning Take?Chimney cleaning times may vary from one chimney to another. Basic chimney soot cleaning usually takes anywhere between 30 minutes – 1 hour. If chimney flue has creosote built-up inside it, it may take longer.
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How Much Does It Cost To Clean Your Chimney?Chimney cleaning costs may vary from one chimney to another. There are many variables when it comes to pricing such as; how high the chimney is, stage of creosote, how neglected the chimney is, and tools needed to get the job done.
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How Often Should I Get My Chimney Inspected?Your chimney should be inspected yearly to eliminate leakage, creosote buildup, firebox cracks, chimney cracks, faulty chimney caps, cracked chimney crowns, and faulty chase pans.
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My Chimney Is leaking. What's causing it?Chimney leakage is usually caused by one of two things; cracked or missing chimney flashing, and faulty or missing cap.
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What Causes Chimney Fires?According To (CSIA), most chimney fires start inside the flue where there’s either creosote buildup or a flue blockage of some kind. As heat from the fire reaches these flammable materials, the creosote or blockage ignites, starting a chimney fire.
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Dryer Vent Cleaning
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Why Dryer Vent Cleaning Is Important?Getting you dryer vent cleaned on a regular annual basis will help drying your clothes faster than with a clogged vent. It will also reduce the risk of fires and most importantly will keep your family safe.
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Who Does Dryer Vent Cleaning?Dryer vent cleaning is performed by air duct cleaning companies and most times by chimney sweep companies.
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What Benefits Does Dryer Vent Cleaning Have?Dryer vent cleaning helps eliminating fire hazards and lint buildup. It also improves the dryer’s efficiency and increases the lifespan of your dryer.
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How Long Does Dryer Vent Cleaning Take?Dryer vent cleaning usually takes anywhere between 30 minutes to an 1 hour depending on the severity of built-up lint and clogs.
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How Much Does It Cost To Clean Your Dryer Vent?Dryer vent cleaning costs may vary from one house to another. There are many variables when it comes to pricing such as; the length of your vent, where the clog is located, if the dryer is located far from an exterior wall, and if climbing on the roof is needed.
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how often should I get my dryer vent cleaned?Dryer vent cleaning should be performed once every two years. If the dryer is being used on a regular basis, an annual cleaning is advised.
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Air Duct Cleaning
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Can Air Duct Cleaning Help Air Flow?Nope, air duct cleaning only removes particles that have settled overtime. Air flow issues are usually caused by damaged ducts, rips, and tears.
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Can Air Duct Cleaning Improve Indoor Air Quality?Yes! Air duct cleaning could improve the air quality in your home. Getting rid of dust, mold, mildew, bacteria, pollen and dander will keep the air in you system, clean and fresh.
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Is Air Duct Cleaning Loud?Air duct cleaning gets as loud as a vacuum working. There’s no reason it should get very loud.
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How Long Does Duct Cleaning Take?Air duct cleaning takes anywhere between 30 minutes to 5 hours depending on the severity of the debris in the ducts and in the plenum.
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Will Air Duct Cleaning Reduce Dust?Yes, air duct cleaning will help reduce dust in your system, and in the air you breath by blowing the debris out of your system.
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How Do I Know If Air Ducts Need Cleaning?According to (EPA), have your air ducts cleaned if they are visibly contaminated with substantial mold growth, pests or vermin, or are clogged with substantial deposits of dust or debris.
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How Often Should I Get My Ducts Cleaned?According to the National Air Duct Cleaners Association (NADCA), homeowners should have their air ducts cleaned every three to five years, but the timing really depends on the region in which you live, how often you use your HVAC system and whether you have family members that have respiratory problems.
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Why Air Duct Cleaning Is Important?Air duct cleaning/inspection creates a cleaner living environment, improves energy efficiency, reduces allergens and irritants, and keeps your system clear of mold, fungus, and bacteria.
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General
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Are your techs certified?Yes, all of our techs are certified by the CSIA (Chimney Safety Institute Of America).
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Can you finish the job on the day of the inspection?Yes! In most cases we can finish the job right there and then. We know your time is valuable and we will do our best to save it.
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Do you offer discounts?Yes! We offer a 10% discount to all seniors, military, police and fire-department and EMS personnel.
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My budget isn't allowing me to get the job done, what's next?We know that some jobs could be costly. That’s why we proudly offer flexible financing options designed to suit your needs.
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How much for air duct cleaning?To provide you with accurate pricing and determine the necessary work for your duct cleaning, we highly recommend scheduling an inspection of your ductwork and plenum.
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Do you also offer chimney and fireplace repair?Yes we do! Chimney cleaning is only the tip of the iceberg. Scroll down to see our full list of chimney services.
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How much for chimney cleaning?Each chimney is different and unique. We recommend booking an inspection prior to the cleaning to ensure your chimney is creosote free, crack free, water protected, and fire protected.
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How much for dryer vent cleaning?A basic cleaning for a dryer vent cleaning is $149. We also run a full inspection to check the airflow pressure, temp, and piping.
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Do you have "specials"?The $99 specials you see online almost never hold to their promises. Skip the specials and get the job done right by a professional.
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My budget isn't allowing me to get the job done, what's next?We know that some jobs could be costly. That’s why we proudly offer flexible financing options designed to suit your needs.
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Why should I work with you?Working with us will give you all the peace of mind that you need. We are certified, insured, family owner, local, determined and hungry to solve every issue.
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Who owns the company?The company is owned by two twin brothers continuing their father’s legacy in the service industry. We are hungry to deliver you the peace of mind you deserve. We will do anything to ensure you are satisfied with our work.
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